So it's probably the collapse of the lending industry, and not my angry post a few months back that has brought them crashing down, but it still feels oddly good to see Citigroup in trouble. From their ridiculous customer service, to their constant upselling pressure, to their trigger-happy bill collection policies, I for one will not be sad to see them have to scale back operations, and I think in many ways, they are reaping what they've sown.